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Privacy Policy

 

Your privacy is important for us. Upicus guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (GDPR).

This privacy policy explains what personal data Upicus collects through this website and the KDimension application, how it processes it and for what purposes. Specifically, it describes our practices with respect to the following:

 

1. What personal data do we collect?

Upicus collects data from you through the use of this website, our interactions with you and the use of the KDimension application. Some of this data is provided to us directly by you (for example, by creating your user account or submitting a form), and some is obtained by us by collecting data about your interactions and use of KDimension. The data we collect depends on the context of your interactions with KDimension and the choices you make, including those regarding your privacy settings and the features you use.

The data we collect may include:

  • Name and contact information. Your first and last name, email address, location (country, province, city, postal code), telephone number and other similar contact information.

  • Credentials. Password to access your KDimension user.

  • Demographic data. Data about you, such as your age or gender.

  • Shopping in the store. Data related to purchases made in the KDimension store, your active subscriptions and credit card data used.

  • User account. Data to identify your KDimension user account and the information associated with it.

  • Interactions. Data about the use of KDimension. In some cases, this is data that you provide to be able to use KDimension. In other cases, such as bug reports, this is data that we generate. Other examples of interaction data are as follows:

    • Device and Usage Data. Data about your device and the KDimension features you use, including information about the hardware and software, and how KDimension works, as well as its settings. For example:

      • Device data, connectivity and configuration. Data about your device and its configuration. For example, data about the operating systems and other software installed on your device or the IP address.

      • Data from nearby devices and networks. Data about Bluetooth devices and nearby Wi-Fi networks. These data are only collected with the express authorization of the user.

      • Data about how you use KDimension. Data about KDimension usage activity, such as knowing when you have connected to the application, which features you use most frequently, and looking for usage patterns in order to improve the application in future updates.

      • Bug reports and performance data. Data about KDimension’s performance and any problems you experience, including bug reports. Bug reports may include details of the software or hardware related to a bug.

      • Troubleshooting and help data. Data you provide when contacting Upicus for help, such as the features you use and other details that help us provide technical support. For example, contact data or data about the status of your devices.

  • Activity. Data about the activities and experiences you do in KDimension. For example, the exercises you do and their order, how you have solved the exercise, failures and successes obtained and time spent on each of the exercises.

2. Who is responsible for data processing?

The person responsible for the processing of your data is UPICUS FOREST, S.L., with CIF: B73859423, with address at AVDA. MARIANO ROJAS 52 – 8th FLOOR, 30009, MURCIA (MURCIA), SPAIN, and communications email RGPD@UPICUS.ES.

3. For what purpose do we use the data?

Upicus uses the data we collect to:

  • Provide our product or service, including updating, securing, troubleshooting, and providing technical support.
  • Improve and develop our product. We use data to continually improve our product, including adding new features or functionality. For example, we use bug reports to improve security features or usage data to determine which new features to prioritize.
  • Customize our product. For example, we use your data to implement new functionalities according to your requirements or offer you personalized services.
  • Customer support. We use data to troubleshoot and diagnose product problems and provide other customer service and technical support, for example, to provide training in the use of the product or to investigate security incidents.
  • Notify you and give you commercial information. If you check the box to accept the sending of commercial information, we can send you promotional communications and present you with relevant offers, such as informing you about new functionalities or available modules.
  • Analyse and improve the performance of our system.
  • Comply with our contractual and legal obligations
  • Protect the security of our systems and our customers.
  • Respond to job applications and manage personnel selection processes.
  • Process orders, as well as be able to prepare the corresponding invoices, report on the status of orders, deal with claims and any other management derived from the provision of the service carried out through this website.

4. What are the legitimate bases for data processing?

To process the data, we rely on various legal reasons and permissions (called “legitimating bases”), including your consent, weighted legitimate interests, the need to enter into and execute contracts and compliance with legal obligations, with which purposes described above.

 

5. Where do we store and process the data?

We store and process the data on our own servers located in Spain and on servers of external providers located in the European Union.

To protect your data, we periodically assess the risks and implement the necessary security measures to keep it protected.

 

6. How long do we keep the data?

In compliance with the RGPD and the LOPDGDD, Upicus keeps your personal data only for the time necessary to fulfil the purpose for which they were collected, according to the principles of “limitation of the conservation period”, “purpose” and “legitimacy”. of the treatment”, as well as to the specific laws that establish their own conservation periods for the related data.

In line with the above, as a general rule, the data will be deleted once the purpose for which it was collected has been fulfilled and there is no longer any relationship between the interested party and Upicus, such as contracts, pending invoices, etc., in which case the data would be kept for said purpose. Those data that by legal imperative must be kept for a certain period would also be kept, which would be deleted at the end of said period.

In section 8 of this privacy policy, we inform you about your rights regarding the processing of data.

 

7. With whom do we share the data?

Your data may be shared with other companies in our group, but we do not do so for commercial purposes or share your data with third parties. In case of doing so, we would ask for your prior express consent.

 

8. What are your rights regarding the processing of your data?

Anyone has the right to access, rectify, delete, limit, portability and oppose the processing of their personal data by directing their request to rgpd@upicus.es or to the address AVDA. MARIANO ROJAS 52 – 8th FLOOR, 30009, MURCIA (MURCIA).

When the treatment has its legal basis in the consent, you will have the right to revoke said consent at any time, without this being retroactive.

Interested persons also have the right to file a claim with the Spanish Data Protection Agency (AEPD) if they consider that the data processing is not in accordance with data protection regulations.

If Upicus has been provided to you by your organization or you are a customer of that company, you should contact that company for more information on how to access and control your personal data.

 

9. Collection of data from minors

Currently, we do not collect data from minors. If we discover that we have mistakenly obtained personal information from a minor, we will delete such information as soon as possible.

 

10. How do we protect your data?

Upicus is committed to protecting the security of your personal data. We apply the necessary measures to guarantee security in accordance with the data and current technology.

 

11. Use of cookies and other tracking technologies

We inform you that we use cookies on this website in order to improve your browsing experience. For example, to remember your preferences (language, country, etc.) during browsing and on future visits. The information collected in cookies also allows us to improve the website, adapt it to your interests as a user, speed up the searches you carry out, etc.

In certain cases, if we have obtained your prior informed consent, we may use cookies for other uses, such as to obtain information that allows us to show you advertising based on the analysis of your browsing habits.

If you prefer to avoid the use of cookies, you can REJECT their use or you can CONFIGURE the ones you want to avoid and the ones you allow to use.

Visit our Cookies Policy to access all the information related to them.

 

12. Changes to this privacy policy

We update this privacy policy whenever necessary, to provide greater transparency or in response to changes to our product or changes to our personal data processing activities or policies.

If there are material changes that affect privacy, such as a change in the purposes of processing personal data that is inconsistent with the purpose for which it was originally collected, we will notify you by posting a notice of such changes when you log in to KDimension. You will have to accept the privacy policy again in order to continue using the product.

We also publish and update our privacy policy on this website (https://kdimension.com/en/privacy-policy/)

 

13. How to contact Upicus?

If you have doubts, complaints, questions or any queries about issues that affect the privacy of your personal data, you can contact us at the following addresses:

  • rgpd@upicus.com
  • Avenida Ciclista Mariano Rojas, 52, planta 8, 30009, Murcia, España.